Privacy and Cookie Policy

Privacy Policy

Prologue

Koxydesign complies with all laws and regulations relating to the protection of personal data. Each user remains master of his/her own personal data. Such data will be treated in a transparent, confidential, and secure way.

Purpose of this Policy

The purpose of this policy is to clarify why and how a user’s “personal information (PI)” is being used and processed online on our website and/or server. It also explains what type of PI we collect. This policy is supplemented by our terms of use found here and by our cookie policy found at the end of this article. 

Definitions

Personal Information (PI): PI or personally identifiable information (PII) or sensitive personal information (SPI) refers to any information which may be used on his own or in combination with other information to identify you, contact you, relates to you or locate you.

Subscriber: A subscriber is any individual who pays to receive a product or service from koxydesign. It also refers to any individual who subscribes to receive information either regularly or temporally from koxydesign.

User: A user refers to a unique visitor which visits the website koxydesign.com for a given period irrespective of the type of device or browser used. In this policy, a subscriber will also be referred to as a user.

Collection and origin of data

All personal data are collected directly from the users. Koxydesign undertakes to collect the consent of its Users and / or to allow them to oppose the use of their data for certain purposes as soon as it is necessary.

In all cases, Users are informed of the purposes for which their data are collected via the various online data collection forms and through our cookies management policy which is an integral part of this privacy policy.

Each user has full control over their personal information and can delete it at anytime or request for it to be deleted.

When do we collect your information?

We collect information from you when you register on our website, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, send us a direct email, Open a Support Ticket or enter information on our site.

What type of personal information do we collect?

When filling a form, subscribing to a newsletter, ordering, or registering on our site, as appropriate, you may be asked to enter your name (s), password, email address, location, phone number, credit card information or other details to help you with your experience.

When a user leaves comment (s) on the site we collect the data shown in the comments form, and the user’s IP address and browser user agent string to help spam detection.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Also see cookie section below for other data that can be collected if applicable.

Why do we collect your personal information?

• To personalize your experience and usage of the site. This also enables us, to deliver the type of content, service, or product offerings in which you are most interested.
• To follow up with users after correspondence (live chat, quotation request, filling of forms, email, phone inquiries, or purchase)
• Help improve user experience or customer service on our website to better serve you.
• To administer a contest, promotion, or other site feature.
• To request for ratings and reviews of products and/or services
• Conduct optional satisfaction surveys on our services (these surveys are conducted anonymously or anonymized at short notice)
• Prevent and fight against computer fraud (spamming, hacking …)
• Improve the navigation on the Site and the use of the Application

How is personal information protected?

We use regular Malware Scanning.

We never ask for your credit card numbers or information except during a checkout.

We never ask for your personal information through phone or email. You can reset your passwords, edit, alter, or delete any PI from your account.

Once a connection has been established between your browser and koxydesign.com servers, the transaction takes place via a secure SSL (Secure Socket Layer) tunnel, which consists of establishing an encoded communication channel between the workstation and the server data storage. SSL has the highest level of encryption allowed and is used by the websites of banks around the world to secure their operations on the Internet. We also used strong encryption for the temporal storage of data exchanged within the framework of messaging in accordance.

But that is not enough, and the choice of password you choose for your account is essential as well as securing your terminal (antivirus and firewall). Also, never share your password (s) with any third party.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us if applicable. You are also free to directly delete any information from your account. Otherwise, you can also request that we erase any personal data we hold about you, including your user account. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. However, we shall seek to protect the integrity of our site, remove any third party which attempt to violate our users’ rights and welcome any feedback from our users.

Cookie Policy

A cookie is a small text file or tiny piece of information stored on your device when you visit a website. It helps the website to remember information about your device, your preferences on the website or how you used the website. For example, a cookie will help your browser to remember the choice you selected based on your previous activity.

These Cookies are mainly used for the identification of your terminal, to optimize your use of the site and have a fixed duration of validity.

We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

Note however that disabling all cookies on your browser can seriously impact the functionality of the site as well as your user experience. But you can always contact us directly through email to get your orders sorted.

Purpose for using cookies

• To enable users to benefit from the services offered by the site koxydesign.com
• Help remember and process the items in the shopping cart much quicker
• Customize the services offered, and optimize the user experience
• Analyze, in a global and completely anonymous way, the use of the site, with the aim of improving the services.
• Keep track of advertisements.

Some examples on how cookies may be collected

• If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.
• If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.